Terms & Conditions

Last modified May 22, 2025
Return and refund policy
Order Cancellation Policy
Shipping Policy
Privacy Policy

These Terms and Conditions, along with privacy policy or other terms (“Terms”) constitute a binding agreement by and between HORIZON TECH TRADING LLP, ( “Website Owner” or “we” or “us” or “our”) and you (“you” or “your”) and relate to your use of our website, goods (as applicable) or services (as applicable) (collectively, “Services”).


By using our website and availing the Services, you agree that you have read and accepted these Terms (including the Privacy Policy). We reserve the right to modify these Terms at any time and without assigning any reason. It is your responsibility to periodically review these Terms to stay informed of updates.


The use of this website or availing of our Services is subject to the following terms of use: To access and use the Services, you agree to provide true, accurate and complete information to us during and after registration, and you shall be responsible for all acts done through the use of your registered account.


Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on this website or through the Services, for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.


Your use of our Services and the websiteis solely at your own risk and discretion.. You are required to independently assess and ensure that the Services meet your requirements. The contents of the Website and the Services are proprietary to Us and you will not have any authority to claim any intellectual property rights, title, or interest in its contents. You acknowledge that unauthorized use of the Website or the Services may lead to action against you as per these Terms or applicable laws. You agree to pay us the charges associated with availing the Services. You agree not to use the website and/ or Services for any purpose that is unlawful, illegal or forbidden by these Terms, or Indian or local laws that might apply to you. You agree and acknowledge that website and the Services may contain links to other third party websites. On accessing these links, you will be governed by the terms of use, privacy policy and such other policies of such third party websites. You understand that upon initiating a transaction for availing the Services you are entering into a legally binding and enforceable contract with the us for the Services.


You shall be entitled to claim a refund of the payment made by you in case we are not able to provide the Service. The timelines for such return and refund will be according to the specific service you have availed or within the time period provided in our policies (as applicable). In case you do not raise a refund claim within the stipulated time, than this would make you ineligible for a refund. Notwithstanding anything contained in these Terms, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event.


These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India. All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka All concerns or communications relating to these Terms must be communicated to us using the contact information provided on this website.

1. Return and refund policy:

At The Bangalore Drum Shop, we take pride in ensuring that all products are carefully inspected and securely packed before dispatch. However, if you receive a product in a damaged condition, we will gladly accept a return and issue a refund or replacement.

Conditions for Return and Refund:

  • The product must be reported as damaged within 48 hours of delivery.
  • Please share photos and/or a video clearly showing the damage.
  • The item must be unused and returned in its original packaging along with all accessories and documentation.

Please Note:

  • Returns and refunds are not accepted for reasons other than physical damage during shipping.
  • All other concerns (such as defects or malfunctions) will be covered under the manufacturer’s warranty and will be handled as per their service processes.

2. Order Cancellation Policy:

We understand that plans can change. If you wish to cancel your order, please do so before the product has been shipped.

Cancellation Guidelines:

  • Orders can only be cancelled prior to dispatch.
  • Once the item has been shipped, cancellation is no longer possible.
  • In case of a valid cancellation, a full refund will be processed to your original method of payment.

3. Shipping Policy:

At The Bangalore Drum Shop, we strive to ensure that your gear reaches you safely and promptly.

Shipping Coverage:

  • We currently ship across India via reliable courier and logistics partners.
  • Shipping to remote or restricted locations may be subject to availability.

Processing Time:

  • Orders are usually processed and dispatched within 1-3 business days.
  • You will receive a tracking link once your order is shipped.

Delivery Time:

  • Delivery timelines vary by location and typically range between 2-7 business days from the date of dispatch.

Shipping Charges:

  • Shipping charges (if any) will be clearly mentioned at checkout prior to payment.

Delivery Issues:

  • If your package appears tampered with or damaged upon delivery, please refuse the delivery and contact us immediately.
  • In case of non-delivery or delays, reach out to us and we will coordinate with the logistics partner to resolve the issue promptly.

4. Privacy Policy

At The Bangalore Drum Shop, your privacy is important to us. This policy outlines how we collect, use, and protect your information.

Information We Collect:

  • Personal information such as name, phone number, email address, billing and shipping address, and payment details when you place an order.
  • Non-personal data such as browsing behavior and IP address to improve website performance.

How We Use Your Information:

  • To process and fulfill your orders.
  • To communicate with you regarding your order or support requests.
  • To send occasional updates, offers, or announcements (only if you’ve opted in).
  • To improve our website’s usability and customer experience.

We Do Not:

  • Sell, trade, or rent your personal information to third parties.
  • Store your payment information beyond what’s required by secure payment gateways.

Data Security:

  • We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or misuse.

Third-Party Services:

  • We may use third-party tools (e.g., payment gateways, shipping providers) who have their own privacy policies in place.