These Terms and Conditions, along with the Privacy Policy and other terms (“Terms”), constitute a binding agreement between HORIZON TECH TRADING LLP (“Website Owner”, “we”, “us” or “our”) and you (“you” or “your”) concerning your use of our website, goods and services (collectively, “Services”).
By using our website and availing of the Services, you agree that you have read and accepted these Terms, including the Privacy Policy. We reserve the right to modify these Terms at any time. It is your responsibility to review them periodically to stay informed of updates.
To access and use the Services, you agree to provide true, accurate and complete information during and after registration. You are responsible for all activity carried out through your registered account.
Neither we nor any third party provides a warranty or guarantee regarding the accuracy, timeliness, performance, completeness or suitability of the information and materials offered through the website or Services for any particular purpose. Such information and materials may contain inaccuracies or errors, and liability for them is excluded to the fullest extent permitted by law.
Your use of the website and Services is at your own risk and discretion. You must independently assess whether the Services meet your requirements. The website and Services are proprietary to us, and you have no right to claim intellectual-property rights, title or interest in their contents. Unauthorised use may lead to action under these Terms or applicable law.
You agree to pay the charges associated with the Services and not to use the website or Services for any unlawful, illegal or prohibited purpose. Third-party links are governed by the respective third party’s terms and privacy policies. By initiating a transaction, you enter into a legally binding and enforceable contract with us.
If we are unable to provide a paid Service, you may claim a refund in accordance with the applicable return and refund policy and stated timelines. A claim raised outside those timelines may be ineligible. Neither party is liable for failure or delay caused by a force-majeure event.
These Terms and any related dispute or claim are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka. Please direct concerns or communications about these Terms to the contact details shown on this website.
1. Return and refund policy:
At The Bangalore Drum Shop, we take pride in ensuring that all products are carefully inspected and securely packed before dispatch. If you receive a product in a damaged condition, we will accept a return and issue a refund or replacement.
Conditions for Return and Refund:
- The product must be reported as damaged within 48 hours of delivery.
- Please share photos and/or a video clearly showing the damage.
- The item must be unused and returned in its original packaging with all accessories and documentation.
- Once the claim is approved, TBDS will arrange or cover the return-shipping cost.
- Approved returns may be completed by courier or brought to our Bengaluru store.
Please Note:
- Returns and refunds are not accepted for reasons other than physical damage during shipping.
- Other concerns, including defects or malfunctions, are covered by the manufacturer’s warranty and handled according to the manufacturer’s service process.
2. Order Cancellation Policy:
We understand that plans can change. If you wish to cancel your order, please do so before the product has been shipped.
Cancellation Guidelines:
- Orders can only be cancelled before dispatch.
- Once an item has been shipped, cancellation is no longer possible.
- For a valid cancellation, a full refund will be processed to the original payment method.
3. Shipping Policy:
At The Bangalore Drum Shop, we strive to ensure that your gear reaches you safely and promptly.
Shipping Coverage:
- We currently ship across India through reliable courier and logistics partners.
- Shipping to remote or restricted locations may be subject to availability.
Processing Time:
- Orders are usually processed and dispatched within 1–2 business days.
- You will receive a tracking link once your order has shipped.
Delivery Time:
- Delivery times vary by location and typically range from 2–7 business days after dispatch. Remote locations, such as parts of North East India, can take up to 10 business days.
Shipping Charges:
- Any shipping charge will be shown clearly at checkout before payment.
Delivery Issues:
- If your package appears tampered with or damaged at delivery, please refuse it and contact us immediately.
- For non-delivery or delays, contact us and we will coordinate with the logistics partner.
4. Privacy Policy
At The Bangalore Drum Shop, your privacy is important to us. This policy explains how we collect, use and protect your information.
Information We Collect:
- Personal information such as your name, phone number, email address, billing and shipping address, and the information required to process an order.
- Non-personal information such as browsing behaviour and IP address, used to improve website performance.
How We Use Your Information:
- To process and fulfil your orders.
- To communicate with you about orders or support requests.
- To send updates, offers or announcements only when you have opted in.
- To improve our website’s usability and customer experience.
We Do Not:
- Sell, trade or rent your personal information to third parties.
- Store payment information beyond what is required by secure payment gateways.
Data Security:
- We use appropriate security measures to protect your data from unauthorised access, disclosure or misuse.
Third-Party Services:
- We may use third-party services, including payment gateways and shipping providers, which operate under their own privacy policies.
